Course Highlights:
1.    Customer Service Culture
2.    The CS Experience
3.    Company Service Assessment
4.    Benefits of Excellent Customer Service:  Why Should I Care?
5.    Your Role as a Customer Service Provider
6.    Understanding Your Customers:  The CS Creed
7.    Servicing Different Types of Customers
8.    Customer Service Systems & Tools
9.    Measuring Customer Satisfaction
10.  Customer Service Tactics for Repeat Business
11.  Managing Customers’ Expectations
12.  Dealing with Different Customer Situations
CUSTOMER SERVICE EXCELLENCE
“How to Enhance Your Customers’ Experience & Gain their Loyalty”
Schedule:  May 16  |  Jul 5  |  Sep 12  |  Nov 8
Course Description
The key to a successful business is to persuade your customers to
buy again and again.  But the way to get repeat business is to
ensure that your customer is satisfied enough to patronize your
business continuously.  This seminar prepares your team to give
impressive and consistent service to your customers.  It helps you
establish rapport with clients, integrate a professional yet personal
approach and find ways to satisfy and build good customer
relationships for repeat business.
What You Will Learn
  •  To recognize the value of customers to our business
  •  To learn how to maintain a good customer service experience
  •  To manage customer expectations
  •  To keep customers satisfied and get repeat business
How to Enroll: 3 easy steps!

1  Choose Your Course
You may call us at 6874445,
6874645 or 6873416,
visit our office or our
register          
online to book a slot.

2  Remit Payment
You may visit & pay at our office,         
or
You may pay thru Bank Deposit:
Savings Account Name:
Business Maker Academy, Inc.
BPI SA Acct #:   4013-0306-64
BDO SA Acct #: 280-622-422
(Pls fax deposit slip to 6874445
loc 814, include name &
course)

3  Attend the Class
Please bring your deposit slip
or receipt.  Then enjoy learning!
Rates & Discounts:
Bring a Friend Promo:
Php500 Discount*
One-Day Course
Early Bird Rate (8 days prior)
= Php 3,500+VAT per pax
Regular Rate
= Php 3,800+VAT per pax
*Subject to BMA terms & conditions
Who Should Attend:
Marketing & Sales Practitioners, Customer Service
Representatives, Sales Representatives, Receptionists and
Telephone Handlers, Front-liners, Store Clerks, Cashiers and
all employees who deal directly with customers and want to
keep them.
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IN-HOUSE CORPORATE TRAINING