Course Highlights:
1.  Understanding workplace conflict
2.  Nature, Causes & Common Responses to Conflict
3.  Effects of workplace conflict on Organizational costs
4.  Legal exposure of workplace conflict
5.  Identifying workplace conflict
6.  Types of workplace conflict
7.  Sources of workplace conflict
8.  Conflict prevention
9.  Developing employee conflict management capabilities
10. Early identification: Preventing Conflict Escalation
11. Coaching and counselling
12. Workplace mediation
13. Conflict engagement
14. Addressing formal grievances
15. Handling investigations
16. Managing disciplinary procedures
17. Managing the ‘after effects’ of a conflict
18. Rebuilding relationships
GRIEVANCE HANDLING
& CONFLICT MANAGEMENT
“How to Prevent, Diffuse and Handle Conflicts in the Workplace"
Schedule:  May 9-10  |  Jul 27-28  |  Sep 7-8  |  Nov 14-15
Course Description
Many business leaders do not like dealing with workplace conflicts
because of the stresses and drama these conflicts generate.
However, workplace conflict is inevitable in any organization and
effective workplace conflict management is now increasingly
recognized as a necessity for those occupying leadership
positions. This course gives you the key conflict management
principles and provides you with important skills, techniques,
policies and procedures for conflict prevention and conflict
intervention. Learn how to resolve conflicts in the workplace and
counsel your people to work harmoniously and productively in the
office.  
What You Will Learn
  • To better understand workplace conflict and confidently
    introduce conflict management measures tailored for your
    organization
  • To develop the ability to systematically implement measures
    that proactively identify and prevent conflict within your
    organization
  • To acquire techniques in formal and informal approaches to
    conflict engagement
  • To manage workplace conflict with confidence
How to Enroll: 3 easy steps!

1  Choose Your Course
You may call us at 6874445,
6874645 or 6873416,
visit our office or our
register          
online to book a slot.

2  Remit Payment
You may visit & pay at our office,         
or
You may pay thru Bank Deposit:
Savings Account Name:
Business Maker Academy, Inc.
BPI SA Acct #:   4013-0306-64
BDO SA Acct #: 280-622-422
(Pls fax deposit slip to 6874445
loc 814, include name &
course)

3  Attend the Class
Please bring your deposit slip
or receipt.  Then enjoy learning!
Rates & Discounts:
Bring a Friend Promo:
Php500 Discount*
*Subject to BMA terms & conditions
Two-Day Course
Early Bird Rate (8 days prior)
= Php 8,500+VAT per pax
Regular Rate
= Php 9,500+VAT per pax
Who Should Attend
Business Managers, Department Managers, Operations
Managers, HR Managers, Administrative Officers, Personnel
Administrations, Legal Counsels, Team Leaders or any person
who are tasked to prevent and resolve conflict in the workplace.  
Copyright (c) 2003-2015. Premium Seminars in the Philippines by Businessmaker Academy.  All rights reserved.
Includes:
Manual, Certificate of Completion,
Lunch, Snacks & Drinks. Paid
Parking is on a first-come,
first-served basis.
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