An irate customer comes to you with complaints and is more often than not, difficult to deal with. However, Customer complaints are opportunities for businesses to be better. Of course, almost everyone knows this. And I am happy to say that our participants in Customer Complaint Handling would all agree. It is easy to think …
7 Smart Ways to Manage An Irate Customer: Handling Complaints Read More »
An employee’s behavior is a response to how a leader corrects him. Get tips on how to break it to him gently…
How can we bring people together when members of our teamare physically working miles apart? How do we build a culture for telecommuting teams? Creating a team culture is very significant because we need to understand that culture is what it takes to merge your people into one team. So, how can we bring people …
4 Ways to Build a Strong Culture for Your Telecommuting Team Read More »
Where do you draw the line between your work and home life when working at home?Check if you have these boundaries in place. On December 20, 2018, Republic Act No 11165, the New Telecommuting Act was signed into law. This is also referred to as Work-from-Home Act which seeks to protect the rights ofworkers and …
Setting Boundaries for Your Work-from-Home Set Up Read More »
Abracadabra!!! What a great leader speaks is what he creates! A leader is like a magician who makes great things possible by getting his people to believe and do what he tells them. A great leader is a great communicator. He makes things happen! Think of one great leader in the world, or maybe just …
Dear Millennial Friend, Let me introduce myself. I am from Generation X and I am proud of it. I am writing so you can get to know me and vice versa. As an Xer, I’ve taught, worked with and managed many Millennials. And for me to be able to work well with you, I need …
I believe that Executive Assistants should be included in the list of the most valuable members of every organization. In fact, the best ones are more than just assistants. These people actually provide a high-level of administrative support. They are the extensions of the managers they work for and practically know almost everything about their boss. …
Be Extraordinary—Seven Traits Executive Assistants Need to Have Read More »
What’s the difference between a Manager vs. a Coach? Find out why being a Coach on Top of a Manager is essential in the workplace these days.