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7 Smart Ways to Manage An Irate Customer: Handling Complaints

An irate customer comes to you with complaints and is more often than not, difficult to deal with. However, Customer complaints are opportunities for businesses to be better. Of course, almost everyone knows this. And I am happy to say that our participants in Customer Complaint Handling would all agree. It is easy to think …

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4 Ways to Build a Strong Culture for Your Telecommuting Team

How can we bring people together when members of our teamare physically working miles apart? How do we build a culture for telecommuting teams?  Creating a team culture is very significant because we need to understand that culture is what it takes to merge your people into one team. So, how can we bring people …

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Be Extraordinary—Seven Traits Executive Assistants Need to Have

I believe that Executive Assistants should be included in the list of the most valuable members of every organization.  In fact, the best ones are more than just assistants. These people actually provide a high-level of administrative support.  They are the extensions of the managers they work for and practically know almost everything about their boss.  …

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