Our team is committed to providing you with a good learning experience. If for some unforeseen circumstances, you are unable to take the training, we will be glad to assist you.  Please take note of the following policies and guidelines:

Class Availment Period
Enrollees must attend their registered class on the actual class day.  In case of cancellation due to valid reasons (i.e. class postponement by BMA, calamities, travel issues, or major illness), you may reschedule to the next available class date. Classes must be availed of within 12 months after payment. Rescheduling will only be allowed up to 3 times within the 12-month period. Beyond that, payment will be forfeited, except in extreme circumstances.

Exchange Policy
If an enrollee cannot attend a training due to valid reasons (i.e. class postponement by BMA, calamities, travel issues, or major illness), you may reschedule or exchange to a training program of the same or higher rate within the availment period. Additional fees for higher rate classes will be charged. Please inform us at least 1-2 days before actual class date if you cannot attend the class. Non-appearance or failure to inform Business Maker Academy of non-attendance before the class date will result to forfeiture of full amount paid, except in extreme cases beyond the control of the participant.

Transferability
If an enrollee cannot attend a training due to valid reasons (i.e. class postponement by BMA, calamities, travel issues, or major illness), the enrollee may transfer his enrollment to another person within the availment period. Please request the transfer in writing and submit to our sales representative for processing.

Refund Policy
Before requesting for a refund due to valid reasons, please consider these alternative options:

1. Attend another schedule
2. Exchange with another course
3. Transfer enrollment to another person.

If the above alternatives are not feasible, refunds may be requested based on the guidelines below:

A. Refund Processing Fee & Release:

1. Cancellation due to Enrollee – a Refund Processing Fee of 5% will be charged for cancellations due to enrollee

2. Cancellation by Business Maker Academy – No Refund Processing Fee will be charged for cancellations due to BMA.

Refunds will be allowed within 30 days after payment only. To request for a refund due to valid reasons (i.e. class postponement by BMA, calamities, travel issues, or major illness), enrollee must do the Refund Procedure below.

B. Refund Procedure:

Step 1: Fill in the Request for Refund form and submit the ff supporting documents here:

1. Letter of request using company letterhead with valid reason and signed by authorized representative
2. Original copy of bank deposit slip, transaction slip or sales invoice receipt
3. Valid government ID

Step 2: Within 30 days, you will receive an email or text notification informing you when your refund is available. Please note:

1.  Refunds will be processed within 30 calendar days after the request for refund form with complete supporting documents has been submitted to our Accounting Department.
2. Refund checks for company-paid classes will be issued to the Company. For payments wherein a Service Invoice Receipt has already been given, the full amount less applicable taxes will be refunded.