HR TECH FAIR: ONLINE LEARNING VIRTUAL ROADSHOW
Screen Right, Hire Right:
Customer Satisfaction begins with
Proper Screening
Live Zoom Webinar: May 26, 2021 (Wed) 10am to 12:nn
FREE ADMISSION: REGISTER NOW! ONLY 100 SLOTS AVAILABLE.
Course Description
Companies can invest heavily in providing better tools for communicating in an omnichannel world, but if the agent on the other side of the phone/texting/emails/chatbot does not have the necessary language skills to handle the conversation, the investment is wasted.
In this session, Emmersion will dive deeper into how, when, and why to test for language skills. Finding the right agents to handle customer conversations begins with excellent communication skills, so be sure you are testing right!
Points of Discussion
- Your Recruitment Screening Process
- Essential Communication Skills Criteria for Hiring
- Language Testing Methodology
- Language Testing Tools
- Q & A
Who Should Attend?
BPO Companies, Recruitment Specialsts, HR Managers & Staff, HR Consultants, Operations Manager, Administration Officers, Personnel Officers and People who manage Human Resources for their company.
Notes
- This event will be conducted via Zoom.
- Pre-registration is required. Only 100 slots available.
- Certificate of Attendance will not be provided for this session.
Organized by:
Partner Sponsor:
