1. Customer Service Culture
2. The CS Experience
3. Company Service Assessment
4. Benefits of Excellent Customer Service: Why Should I Care?
5. Your Role as a Customer Service Provider
6. Understanding Your Customers: The CS Creed
7. Servicing Different Types of Customers
8. Customer Service Systems & Tools
9. Measuring Customer Satisfaction
10. Customer Service Tactics for Repeat Business
11. Managing Customers’ Expectations
12. Dealing with Different Customer Situations
“How to Enhance Your Customers’ Experience
& Gain their Loyalty”
The key to a successful business is to persuade your customers to buy again and again.
But the way to get repeat business is to ensure that your customer is satisfied enough to
patronize your business continuously. This seminar prepares your team to give
impressive and consistent service to your customers. It helps you establish rapport with
clients, integrate a professional yet personal approach and find ways to satisfy and build
good customer relationships for repeat business.
What You Will Learn
- To recognize the value of customers to our business
- To learn how to maintain a good customer service experience
- To manage customer expectations
- To keep customers satisfied and get repeat business
Who Should Attend:
Marketing & Sales Practitioners, Customer Service Representatives, Sales
Representatives, Receptionists and Telephone Handlers, Front-liners, Store Clerks,
Cashiers and all employees who deal directly with customers and want to keep them.
CUSTOMER SERVICE EXCELLENCE
Schedule 2019: Jul 10 | Sep 25 | Nov 6
Venue: Suite 1503A, West Tower, Philippine Stock Exchange Bldg., Exchange Road, Ortigas Center, Pasig City
How to Enroll: 3 easy steps!
Important Note: Business Maker Academy Inc. is a VAT-registered company. TIN# 223-672-691-000 VAT.
For zero rated or VAT exempt companies, please include your Certificate of Exemption. Provide Form 2307 or
Certificate of Tax Withheld if payment done with tax withheld. Please withold only 2% as we are classified as suppliers
or contractors of service.
Rates & Discounts:
|Choose Your Seminar(s)
Book a slot thru:
>Download Registration Form
>Visit our Office
>Phone Booking at
Tel#: (632) 6874445|6874645
Cel#: (0922) 8874445
You may settle payment:
>at our office
>via Bank Deposit:
Savings Account Name:
Business Maker Academy, Inc.
BPI SA Acct#: 4013-0306-64
BDO SA Acct#: 280-622-422
|Confirm & Attend
Please send deposit slip with your name
and course via:
Fax#: 6874445 loc. 814
Viber#: (0922) 8874445
Bring deposit slip or receipt on your class
"Very Good! It’s another opportunity to learn and grow. I hope to come back for the fourth time."
-M. Urtola, Atimonan CATV Services
Customers who attended this course also enrolled in:
Sales, Marketing & Customer Service Seminars
Suite 1503A West Tower,
Philippine Stock Exchange Bldg.,
Exchange Road, Ortigas Center,
Pasig City, Philippines, 1605
Tel: (632) 6874445, 687-4645, 6873416
Cel: (0917) 5699639, (0922) 8874445
Business Maker Academy, Inc. All rights reserved.
|Call: (632) 6873416, 6874645, 6874445 or (0917) 5699639, (0922) 8874445
|Seminar is inclusive of handout, Certificate of Completion, Lunch, Snacks & Drinks.
Plus: Free 1 time refresher session within 1 year (with minimal fee = Php500/day for food & handout)
Registration Required. Seminar schedule may change without prior notice.
Early Bird Rate is applicable for payments made 8 days before the seminar date.
Brind-a-friend promo is not applicable with other promos.
Paid Parking is available on a first-come, first-served basis
Please read our cancellation and refund policy.