Customer Service Excellence Course by Businessmaker Academy
Course Program

Customer Service Excellence

“How to Enhance Your Customers’ Experience & Gain their Loyalty”

Live Zoom Webinar:  
Duration: 1 session x 4 hrs
Time: AM Sched  = 8:30am-12:30pm  |  PM Sched = 1:30-5:30pm
Schedule 2024:  Feb 8 (AM) | Apr 4 (AM) | Jun 25 (AM) | Aug 19 (AM) | Oct 24 (PM) | Dec 4 (AM)

Live Seminar: 
Duration: 1 day x 8 hrs
Time: 9am to 5pm
Schedule 2024:  Jan 16 | Jan 18 | May 9 | Sep 24 | Nov 6

Course Description

The key to a successful business is to persuade your customers to buy again and again.  But the way to get repeat business is to ensure that your customer is satisfied enough to patronize your business continuously.  This seminar prepares your team to give impressive and consistent service to your customers.  It helps you establish rapport with clients, integrate a professional yet personal approach and find ways to satisfy and build good customer relationships for repeat business.

What you'll learn
  • To recognize the value of customers to your business
  • To learn how to build and maintain a good customer service experience
  • To manage customer expectations
  • To keep customers satisfied and get repeat business
Course Outline
  1. Purpose & Goal of Customer Service
  2. The Customer Service Culture
  3. The Right Attitude in Customer Service
  4. Company Service Assessment
  5. The Customer Experience
  6. Your Role as a Customer Service Provider
  7. Effective Customer Service Communication
  8. Why should you care
  9. Knowing who the customers are
  10. The Customer Service Creed
  11. Customer Service Tactics for Repeat Business
  12. Ideal customer service techniques
  13. Dealing with Customers “Love-Hate”
  14. Customer Service Case Scenarios/Role-Playing Activity
Who Should Attend?
Marketing & Sales Practitioners, Customer Service Representatives, Sales Representatives, Receptionists and Telephone Handlers, Front-liners, Store Clerks, Cashiers and all employees who deal directly with customers and want to keep them
Php2,250 + VAT
Php4,250 + VAT
  • Live Webinars are conducted via Zoom and includes  eCertificate of Completion. Printed Certificates may be requested with minimal processing fee of Php100 plus shipping fee.
  • Live Seminars will be held at Businessmaker Training Center in PSEC-Tektite, Ortigas Center, Pasig City. Regular Seminars include: Certificate of Completion, Seminar Kit, Meals and Drinks.
  • Live Seminars include non-transferable one-time refresher seminar session within one year.

You may pay via check at our office or you may use any of these payment facilities:  

Bank Deposit
We accept bank deposits:

Bank Account Name: Business Maker Academy, Inc.

Bank Account Numbers:
BPI SA# 4013-0306-64
BDO SA# 000-280-622-422
Landbank CA# 3732114830
Paypal/Credit Card

We accept paypal or credit card payments.  If you wish to use this payment method, pls register and click on paypal as your mode of payment.  Our representatives will contact you to provide our official paypal link and assist you in processing payment.


We accept payments via e-wallets, credit card, online banking or over-the-counter payment centers via Dragonpay. Pls register and choose Dragonpay payment method. Our representative will contact and provide you with our Dragonpay link and assist in processing. 


We accept Gcash payments. Pls register and pay using this QR code. 


Please send your proof of payment and include your name, course & class date to:
Viber#: (0912) 2231826 or


Important Note: Business Maker Academy Inc. is a VAT-registered company. TIN# 223-672-691-000 VAT. For zero rated or VAT exempt companies, please include your Certificate of Exemption. Provide Form 2307 or Certificate of Tax Withheld if payment done with tax withheld. Please withhold only 2% as we are classified as suppliers or contractors of service.All bank payments should be directly deposited to our official company bank accounts only under account name:

Business Maker Academy, Inc. Please be advised that no other individual/personal bank account is authorized to collect payment on behalf of the company..

Customer Reviews
“Very Good! It’s another opportunity to learn and grow. I hope to come back for the fourth time.”
-M. Urtola, Atimonan CATV Services
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