Grievance Handling & Conflict Management Training by Business Maker Academy, Inc.
Course Program

Grievance Handling
& Conflict Management

"How to Prevent, Diffuse and Handle Conflicts in the Workplace"

Live Zoom Webinar: 
Duration: 2 sessions x 4 hrs
Time: AM Sched = 8:30am-12:30pm  |  PM Sched =1:30-5:30pm
Schedule 2024:  Mar 18-19 (AM) | Aug 8-9 (AM)

Live Seminar: 
Duration: 2 days x 8 hrs
Time: 9am to 5pm
Schedule 2024: By Special Arrangement

Course Description

Many business leaders do not like dealing with workplace grievance and conflicts because of the stresses and drama these generate. However, workplace conflict is inevitable in any organization and effective workplace grievance and conflict management is now increasingly recognized as a necessity for those occupying leadership positions. This course gives you the key grievance handling and conflict management principles and provides you with important skills, techniques, policies and procedures for conflict prevention and conflict intervention. Learn how to resolve conflicts in the workplace and counsel your people to work harmoniously and productively in the office.

What you'll learn
  • To better understand workplace conflict and confidently introduce conflict management measures tailored for your organization
  • To develop the ability to systematically implement measures that proactively identify and prevent conflict within your organization
  • To acquire techniques in formal and informal approaches to conflict engagement
  • To manage workplace conflict with confidence
Course Outline
  1. Understanding workplace conflict and grievance
  2. Nature, Causes & Common Responses to Conflict
  3. Effects of workplace conflict on Organizational costs
  4. Legal exposure of workplace conflict
  5. Identifying workplace conflict
  6. Types of workplace conflict
  7. Sources of workplace conflict
  8. Conflict prevention
  9. Developing employee conflict management capabilities
  10. Early identification: Preventing Conflict Escalation
  11. Coaching and counselling
  12. Workplace mediation
  13. Conflict engagement
  14. Addressing formal grievances
  15. Handling investigations
  16. Managing disciplinary procedures
  17. Managing the ‘after effects’ of a conflict
  18. Rebuilding relationships
Who Should Attend?

Business Managers, Department Managers, Operations Managers, HR Managers, Administrative Officers, Personnel Administrations, Legal Counsels, Team Leaders or any person who are tasked to prevent and resolve conflict in the workplace.

Php4,500 + VAT
Php8,500 + VAT
  • Live Webinars are conducted via Zoom and includes eCertificate of Completion.  Printed Certificates may be requested with minimal processing fee of Php100 plus shipping fee.
  • Live Seminars will be held at Businessmaker Training Center in PSEC-Tektite, Ortigas Center, Pasig City. Regular Seminars include: Certificate of Completion, Seminar Kit, Meals and Drinks.
  • Live Seminars include non-transferable one-time refresher seminar session within one year.

You may pay via check at our office or you may use any of these payment facilities:  

Bank Deposit
We accept bank deposits:

Bank Account Name: Business Maker Academy, Inc.

Bank Account Numbers:
BPI SA# 4013-0306-64
BDO SA# 000-280-622-422
Landbank CA# 3732114830
Paypal/Credit Card

We accept paypal or credit card payments.  If you wish to use this payment method, pls register and click on paypal as your mode of payment.  Our representatives will contact you to provide our official paypal link and assist you in processing payment.


We accept payments via e-wallets, credit card, online banking or over-the-counter payment centers via Dragonpay. Pls register and choose Dragonpay payment method. Our representative will contact and provide you with our Dragonpay link and assist in processing. 


We accept Gcash payments. Pls register and pay using this QR code. 


Please send your proof of payment and include your name, course & class date to:
Viber#: (0912) 2231826 or


Important Note: Business Maker Academy Inc. is a VAT-registered company. TIN# 223-672-691-000 VAT. For zero rated or VAT exempt companies, please include your Certificate of Exemption. Provide Form 2307 or Certificate of Tax Withheld if payment done with tax withheld. Please withhold only 2% as we are classified as suppliers or contractors of service.All bank payments should be directly deposited to our official company bank accounts only under account name:

Business Maker Academy, Inc. Please be advised that no other individual/personal bank account is authorized to collect payment on behalf of the company..

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