Customer Service Excellence
“How to Enhance Your Customers’ Experience & Gain their Loyalty”
Live Zoom Webinar:
Duration: 1 session x 4 hrs
Time: AM Sched = 8:30am-12:30pm | PM Sched = 1:30-5:30pm
Schedule 2025: Feb 11 (AM) | Apr 10 (AM) | Jun 19 (PM) | Aug 19 (AM) |
Oct 16 (PM) | Nov 20 (PM)
Live Seminar:
Duration: 1 day x 8 hrs
Time: 9am to 5pm
Schedule 2025: Jan 16 | May 15 | Sep 18 | Dec 16
Course Description
The key to a successful business or organization is to satisfy your customers by providing excellent service continuously and consistently. This course prepares your team to give impressive and consistent service to your customers. It helps you establish rapport with clients, integrate a professional yet personal approach and find ways to satisfy and build long-lasting good customer relationships.
Performance Objectives
Upon completion of this workshop, participants should be able to adopt a service culture mindset by defining their own reasons for caring about customer service and assessing their current performance. Participants will gain insights on how to identify customer needs and wants by using customer service techniques that will enable them to communicate and manage customer expectations effectively.
Learning Objectives
- Adopt a service culture mindset at the workplace
- Assess service performance of self, department or organization
- Identify external & internal customer needs and wants
- Communicate & manage customer expectations
Course Topic Highlights
- Culture of Service
- Our Mandate to Serve
- Customer Service Culture & Values
- Best Attitudes for Customer Service
- Service Assessment
- The Customer Experience
- Essential Customer Experience: What Customers Want & Need
- The Customer Approach
- Why Should We Care
- Winning the Moments of Truth
- Handling Customer Concerns
- Identifying Customer Needs & Actions Needed
- Customer Service Techniques
- Customer Communication Practice
- The Customer Service Creed
Who Should Attend?
Customer Service Representatives, Receptionists and Telephone Handlers, Front-liners, Marketing & Sales Practitioners, Sales Representatives, Store Clerks, Cashiers and all employees who deal directly with customers and want to keep them satisfied.
Rate:
| Webinar: |
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Php2,250 + VAT |
| Seminar: |
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Php4,250 + VAT |
Notes:
- Live Webinars are conducted via Zoom and includes eCertificate of Completion. Printed Certificates may be requested with minimal processing fee of Php100 plus shipping fee.
- Live Seminars will be held at Businessmaker Training Center in PSEC-Tektite, Ortigas Center, Pasig City. Regular Seminars include: Certificate of Completion, Seminar Kit, Meals and Drinks.
- Live Seminars include non-transferable one-time refresher seminar session within one year.
PAYMENT METHODS:
You may pay via check at our office or you may use any of these payment facilities:
Bank Deposit
Bank Account Name: Business Maker Academy, Inc.
Bank Account Numbers:
BPI SA# 4013-0306-64
BDO SA# 000-280-622-422
Landbank CA# 3732114830
Paypal/Credit Card
We accept paypal or credit card payments. If you wish to use this payment method, pls register and click on paypal as your mode of payment. Our representatives will contact you to provide our official paypal link and assist you in processing payment.
Dragonpay
We accept payments via e-wallets, credit card, online banking or over-the-counter payment centers via Dragonpay. Pls register and choose Dragonpay payment method. Our representative will contact and provide you with our Dragonpay link and assist in processing.
Gcash
We accept Gcash payments. Pls register and pay using this QR code.
DON'T FORGET TO CONFIRM YOUR BOOKING
CONFIRM TO ATTEND THE CLASS:
Please send your proof of payment and include your name, course & class date to:
Viber#: (0912) 2231826 or
Email: info@businessmaker-academy.com
Important Note: Business Maker Academy Inc. is a VAT-registered company. TIN# 223-672-691-000 VAT. For zero rated or VAT exempt companies, please include your Certificate of Exemption. Provide Form 2307 or Certificate of Tax Withheld if payment done with tax withheld. Please withhold only 2% as we are classified as suppliers or contractors of service.All bank payments should be directly deposited to our official company bank accounts only under account name:
Business Maker Academy, Inc. Please be advised that no other individual/personal bank account is authorized to collect payment on behalf of the company..
Customer Reviews
-M. Urtola, Atimonan CATV Services