Service Delivery: Ease of Doing Business
“How to Improve Your Service Delivery Process and Customer Communications for Better Customer Experience"
Live Zoom Webinar:
Duration: 2 sessions x 4 hrs
Time: AM Sched =8:30am-12:30pm | PM Sched =1:30-5:30pm
Schedule 2025: Apr 24-25 (AM) | Sep 11-12 (AM)
Live Seminar:
Duration: 2 days x 8 hrs
Time: 9am to 5pm
Schedule 2025: By Special Arrangement
Course Description
Great Customer Service can be achieved when the whole organization has an aligned service culture focused on providing customers with ease of doing business with the organization. This Intermediate Customer Service course guides the participants in identifying customer pain points or bottlenecks and finding solutions for these. Through this course, participants will also learn how to communicate better with the customer, their teams and other departments who need to work together to deliver the service or solution that the customer needs.
Performance Objectives
Upon completion of this workshop, participants should be able to provide better customer experience by communicating better with their team and their customers, setting expectations, guiding and assisting customers in getting stress-free service.
Learning Objectives
- Comprehend the significance of ease of doing business and its impact on the organization
- Identify customer pain points or bottlenecks and find workable solutions for better service delivery
- Employ communication strategies to improve ease of doing business
- Present solutions to common service delivery issues
Course Topic Highlights
- Service Delivery Framework & Culture
- Principles of Ease of Doing Business
- Service Delivery Assessment
- Customer Service Assessment Metrics
- Identifying Customer Touch Points
- Identifying Customer Pain Points & Service Bottlenecks
- Sphere of Control & Influence
- Addressing Customer Pain Points through Service Design Thinking
- Service Delivery Communications
- Frontline Customer Communications
- Team Communications
- Inter-Department Communications
- Systematic Customer Communications
- Service Delivery Action Plan
- Common Issues in Service Delivery
- Finding & Presenting Solutions for Management Approval
- Listening to Stakeholders’ Feedback
- Next Steps: Applying Service Delivery Lessons at Work
Who Should Attend?
Frontline Customer Service Representatives, Customer Service Department Managers, Supervisors, Officers, Support Service Department Personnel and any employee who provide service to customers.
Rate:
| Webinar: |
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Php4,500 + VAT |
| Seminar: |
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Php8,500 + VAT |
Notes:
- Live Webinars are conducted via Zoom and includes eCertificate of Completion. Printed Certificates may be requested with minimal processing fee of Php100 plus shipping fee.
- Live Seminars will be held at Businessmaker Training Center in PSEC-Tektite, Ortigas Center, Pasig City. Regular Seminars include: Certificate of Completion, Seminar Kit, Meals and Drinks.
- Live Seminars include non-transferable one-time refresher seminar session within one year.
PAYMENT METHODS:
You may pay via check at our office or you may use any of these payment facilities:
Bank Deposit
Bank Account Name: Business Maker Academy, Inc.
Bank Account Numbers:
BPI SA# 4013-0306-64
BDO SA# 000-280-622-422
Landbank CA# 3732114830
Paypal/Credit Card
We accept paypal or credit card payments. If you wish to use this payment method, pls register and click on paypal as your mode of payment. Our representatives will contact you to provide our official paypal link and assist you in processing payment.
Dragonpay
We accept payments via e-wallets, credit card, online banking or over-the-counter payment centers via Dragonpay. Pls register and choose Dragonpay payment method. Our representative will contact and provide you with our Dragonpay link and assist in processing.
Gcash
We accept Gcash payments. Pls register and pay using this QR code.
DON'T FORGET TO CONFIRM YOUR BOOKING
CONFIRM TO ATTEND THE CLASS:
Please send your proof of payment and include your name, course & class date to:
Viber#: (0912) 2231826 or
Email: info@businessmaker-academy.com
Important Note: Business Maker Academy Inc. is a VAT-registered company. TIN# 223-672-691-000 VAT. For zero rated or VAT exempt companies, please include your Certificate of Exemption. Provide Form 2307 or Certificate of Tax Withheld if payment done with tax withheld. Please withhold only 2% as we are classified as suppliers or contractors of service.All bank payments should be directly deposited to our official company bank accounts only under account name:
Business Maker Academy, Inc. Please be advised that no other individual/personal bank account is authorized to collect payment on behalf of the company..
People who enroll in this course can upgrade to the Full Program Bundle:
Get 10% off on our Full Program Bundle:
Includes Total of 4 Courses:
• Course #1: Customer Service Excellence (1-Day)
• Course #2: Customer Complaint Handling (1-Day)
• Course #3: Customer Communication Skills Training (2-Day)
• Course #4: Service Delivery: Ease of Doing Business (2-Day)