Telemarketing & Outbound Sales
“How to Do Outbound Sales and Sales Calls with Confidence"
Live Zoom Webinar:
Duration: 2 sessions x 4 hrs
Time: AM Sched = 8:30am-12:30pm | PM Sched =1:30-5:30pm
Schedule 2025: Apr 1-2 (PM) | Oct 23-24 (AM)
Live Seminar:
Duration: 2 days x 8 hrs
Time: 9am to 5pm
Schedule 2025: By Special Arrangement
Course Description
Telemarketing is not for the faint of heart as it requires resilience and the ability to handle rejection positively. This 2-day course prepares participants to get the right motivation and mind-set for cold calling. It arms them with effective strategies for customer call handling and provides effective time and stress management techniques to handle the challenges of the job. More importantly, it shows proven techniques to help participants market and sell products without irritating customers.
Performance Objectives
Upon completion of this workshop, participants should be able to develop confidence in doing sales calls and communicate effectively with their target customers.
Learning Objectives
By the end of this course, the participants shall be able to:
- Comprehend the work involved in telemarketing & tele-sales
- Identify target customers and their needs
- Present a confident persona when doing sales calls
- Practice and use sales call techniques
- Determine desired call to action responses
- Identify and use stress management techniques
Course Topic Highlights
- Scope of Telemarketing & Tele-sales
- Roles & Functions of the Telemarketing Team
- The Telemarketing Mindset
- Types of Customers
- Gatekeepers & Decision-makers
- Approaching Different Types of Customers
- Speaking with Confidence
- Your Telemarketing Persona
- Call Planning & Preparation
- Voice Clarity, Tone and Control
- Cold Calling Techniques
- Call Objectives & Call to Action
- Getting Your Message Across with Limited Time
- Spiels & Scripts
- Anatomy of a Telemarketing Script
- Effective Openers for Outbound Calls
- Qualifying Questions
- Your Sales Pitch & Offer
- Handling Objections
- Closing
- Call to Actions
- Market Research & Data Update
- Lead Generation & Appointments
- Selling Products & Services
- Sample Telemarketing Scripts
- Managing your Telemarketing Career
- Motivational Techniques
- Time & Stress Management
Who Should Attend?
Telemarketers, Sales Professionals, Lead Generators or any person who handles sales and marketing for their company.
Rate:
| Webinar: |
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Php4,500 + VAT |
| Seminar: |
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Php8,500 + VAT |
Notes:
- Live Webinars are conducted via Zoom and includes: eCertificate of Completion. Printed Certificates may be requested with minimal processing fee of Php100 plus shipping fee.
- Live Seminars will be held at Businessmaker Training Center in PSEC-Tektite, Ortigas Center, Pasig City. Regular Seminars include: Certificate of Completion, Seminar Kit, Meals and Drinks.
- Live Seminars include non-transferable one-time refresher seminar session within one year.
PAYMENT METHODS:
You may pay via check at our office or you may use any of these payment facilities:
Bank Deposit
Bank Account Name: Business Maker Academy, Inc.
Bank Account Numbers:
BPI SA# 4013-0306-64
BDO SA# 000-280-622-422
Landbank CA# 3732114830
Paypal/Credit Card
We accept paypal or credit card payments. If you wish to use this payment method, pls register and click on paypal as your mode of payment. Our representatives will contact you to provide our official paypal link and assist you in processing payment.
Dragonpay
We accept payments via e-wallets, credit card, online banking or over-the-counter payment centers via Dragonpay. Pls register and choose Dragonpay payment method. Our representative will contact and provide you with our Dragonpay link and assist in processing.
Gcash
We accept Gcash payments. Pls register and pay using this QR code.
DON'T FORGET TO CONFIRM YOUR BOOKING
CONFIRM TO ATTEND THE CLASS:
Please send your proof of payment and include your name, course & class date to:
Viber#: (0912) 2231826 or
Email: info@businessmaker-academy.com
Important Note: Business Maker Academy Inc. is a VAT-registered company. TIN# 223-672-691-000 VAT. For zero rated or VAT exempt companies, please include your Certificate of Exemption. Provide Form 2307 or Certificate of Tax Withheld if payment done with tax withheld. Please withhold only 2% as we are classified as suppliers or contractors of service.All bank payments should be directly deposited to our official company bank accounts only under account name:
Business Maker Academy, Inc. Please be advised that no other individual/personal bank account is authorized to collect payment on behalf of the company..