Customer Complaint Handling Training by Business Maker Academy, Inc.
Course Program

Customer Complaint Handling

“How to Deal with Difficult Customers & Situations”

Live Zoom Webinar:  
Duration: 1 session x 4 hrs
Time: AM =8:30am-12:30pm | PM =1:30-5:30pm
Schedule 2022:  Oct 26 (PM) | Dec 9 (PM)
Schedule 2023:  Feb 22 (AM) | Apr 26 (AM) | Jun 14 (AM) | Aug 16 (AM) | Oct 25 (AM) | Dec 7 (AM)
Live Seminar: 
Duration: 1 day x 8 hrs
Time: 9am to 5pm
Schedule 2023:  Mar 14 | Jul 18 | Sep 15 | Nov 16
Course Description
Irate Customers come to us because their needs are not met. They provide us an opportunity to assess and improve our service and customer relationship. This workshop prepares you to gracefully deal with difficult or irate customers and handle difficult situations. It provides guidelines and practice scenarios for common customer complaints. Moreover, it helps you create a system for emergencies as well as spiels for your most common customer concerns. Learn to turn customer complaints into customer relationship-building opportunities.
What you'll learn
  • To understand customer conflict resolution
  • To identify problematic customer touch-points and find solutions
  • To hone our interpersonal skills for better customer relations
  • To learn effective spiels and words to pacify customers
Course Highlights
  1. Your Role as a Customer Service Provider
  2. Understanding Conflicts
  3. Customer Needs & Issues
  4. Identifying & Assessing Customer Touch-points
  5. Types of Difficult Customers
  6. Categories for Difficult Situations
  7. Conflict Resolution Approaches
  8. Five-Step System for Customer Complaints
  9. Building Trust and Maintaining the Relationship
  10. Listening Skills and Techniques
  11. Effective Spiels for Pacifying Clients
  12. Turning Customer Complaints into Sales
Who Should Attend?
Customer Service Representatives, Sales Representatives, Receptionists and Telephone Handlers, Front-liners, Store Clerks, Cashiers, Marketing & Sales Practitioners, and all employees who deal directly with customers and want to keep them.
live webinar only:
Php1,950 + VAT
webinar + seminar:
Php3,500 + VAT
  • Live Webinars are conducted via Zoom and includes eCertificate of Completion. Printed Certificates may be requested with minimal processing fee of Php100 plus shipping fee.
  • Live Seminars will be held at Businessmaker Training Center in PSEC-Tektite, Ortigas Center, Pasig City. Regular Seminars include: Certificate of Completion, Seminar Kit, Meals and Drinks.
  • Live Seminars include non-transferable one-time refresher seminar session within one year.
  • Live Seminar Enrollees who have not yet attended their live seminars due to pandemic limitations are automatically enrolled in Live Webinar + Seminar program. Please contact us to book your slot.

For your convenience, you may register for this course using your preferred payment method below.  If you wish to enroll in multiple classes, please click here.

Bank Deposit
Please register by clicking on the button below or contacting our hotlines. We accept bank deposits for:
Account Name:
Business Maker Academy, Inc.
BPI SA Acct#: 4013-0306-64
BDO SA Acct#: 000-280-622-422
Paypal/Credit Card
We accept paypal or credit card payments. Choose which format you want to register for. You will be directed to Paypal for payment processing.

We accept Gcash payments. Pls register by clicking on button below. Then scan Gcash QR code to pay for the training:

Please send a snapshot of your payment transaction confirmation with your name, course & class date to:
Viber#: (0912) 2231826 or


We will send you the Online Learning Zoom link within 24 hrs. after we receive your proof of payment.

Important Note: Business Maker Academy Inc. is a VAT-registered company. TIN# 223-672-691-000 VAT. For zero rated or VAT exempt companies, please include your Certificate of Exemption. Provide Form 2307 or Certificate of Tax Withheld if payment done with tax withheld. Please withhold only 2% as we are classified as suppliers or contractors of service.All bank payments should be directly deposited to our official company bank accounts only under account name:

Business Maker Academy, Inc. Please be advised that no other individual/personal bank account is authorized to collect payment on behalf of the company..

Customer Reviews
“Everything I learned today will surely be put into practice. Thank you, BMA, for sharing us something we can apply not just in work but in everyday life.”!
-J. Promeda, POEC Consultancy
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