Customer Complaint Handling
“How to Deal with Difficult Customers & Situations”
Live Zoom Webinar:
Duration: 1 session x 4 hrs
Time: AM =8:30am-12:30pm | PM =1:30-5:30pm
Schedule 2023: Oct 25 (AM) | Dec 7 (AM)
Schedule 2024: Feb 9 (AM) | Apr 5 (AM) | Jun 26 (AM) | Aug 20 (AM) | Oct 25 (PM) | Dec 5 (AM)
Duration: 1 day x 8 hrs
Time: 9am to 5pm
Schedule 2023: Nov 16
Schedule 2024: Jan 19 | May 10 | Sep 25 | Nov 18
What you'll learn
- To understand customer conflict resolution
- To identify problematic customer touch-points and find solutions
- To hone our interpersonal skills for better customer relations
- To learn effective spiels and words to pacify customers
- Your Role as a Customer Service Provider
- Understanding Conflicts
- Customer Needs & Issues
- Identifying & Assessing Customer Touch-points
- Types of Difficult Customers
- Categories for Difficult Situations
- Conflict Resolution Approaches
- Five-Step System for Customer Complaints
- Building Trust and Maintaining the Relationship
- Listening Skills and Techniques
- Effective Spiels for Pacifying Clients
- Turning Customer Complaints into Sales
Who Should Attend?
|live webinar only:|
Php1,950 + VAT
|webinar + seminar:|
Php3,500 + VAT
- Live Webinars are conducted via Zoom and includes eCertificate of Completion. Printed Certificates may be requested with minimal processing fee of Php100 plus shipping fee.
- Live Seminars will be held at Businessmaker Training Center in PSEC-Tektite, Ortigas Center, Pasig City. Regular Seminars include: Certificate of Completion, Seminar Kit, Meals and Drinks.
- Live Seminars include non-transferable one-time refresher seminar session within one year.
- Live Seminar Enrollees who have not yet attended their live seminars due to pandemic limitations are automatically enrolled in Live Webinar + Seminar program. Please contact us to book your slot.
You may pay via check at our office or you may use any of these payment facilities:
We accept bank deposits:
Business Maker Academy, Inc.
BPI SA Acct#: 4013-0306-64
BDO SA Acct#: 000-280-622-422
We accept paypal or credit card payments. If you wish to use this payment method, pls register and click on paypal as your mode of payment. Our representatives will contact you to provide our official paypal link and assist you in processing payment.
DON'T FORGET TO CONFIRM YOUR BOOKING
CONFIRM TO ATTEND THE CLASS:
Please send your proof of payment and include your name, course & class date to:
Viber#: (0912) 2231826 or
Important Note: Business Maker Academy Inc. is a VAT-registered company. TIN# 223-672-691-000 VAT. For zero rated or VAT exempt companies, please include your Certificate of Exemption. Provide Form 2307 or Certificate of Tax Withheld if payment done with tax withheld. Please withhold only 2% as we are classified as suppliers or contractors of service.All bank payments should be directly deposited to our official company bank accounts only under account name:
Business Maker Academy, Inc. Please be advised that no other individual/personal bank account is authorized to collect payment on behalf of the company..
-J. Promeda, POEC Consultancy