Customer Complaint Handling Training by Business Maker Academy, Inc.
Course Program

Customer Complaint Handling

“How to Deal with Difficult Customers & Situations”

Live Zoom Webinar:  
Duration: 1 session x 4 hrs
Time: AM =8:30am-12:30pm | PM =1:30-5:30pm
Schedule 2024:  Feb 8 (PM) | Apr 5 (AM) | Jun 26 (AM) | Aug 20 (AM) | Oct 25 (PM) | Dec 5 (AM)

Live Seminar: 
Duration: 1 day x 8 hrs
Time: 9am to 5pm
Schedule 2024:  Jan 19 | May 10 | Sep 25 | Nov 18

Course Description
Irate Customers come to us because their needs are not met. They provide us an opportunity to assess and improve our service and customer relationship. This workshop prepares you to gracefully deal with difficult or irate customers and handle difficult situations. It provides guidelines and practice scenarios for common customer complaints. Moreover, it helps you create a system for emergencies as well as spiels for your most common customer concerns. Learn to turn customer complaints into customer relationship-building opportunities.
What you'll learn
  • To understand customer conflict resolution
  • To identify problematic customer touch-points and find solutions
  • To hone our interpersonal skills for better customer relations
  • To learn effective spiels and words to pacify customers
Course Highlights
  1. Your Role as a Customer Service Provider
  2. Understanding Conflicts
  3. Customer Needs & Issues
  4. Identifying & Assessing Customer Touch-points
  5. Types of Difficult Customers
  6. Categories for Difficult Situations
  7. Conflict Resolution Approaches
  8. Five-Step System for Customer Complaints
  9. Building Trust and Maintaining the Relationship
  10. Listening Skills and Techniques
  11. Effective Spiels for Pacifying Clients
  12. Turning Customer Complaints into Sales
Who Should Attend?
Customer Service Representatives, Sales Representatives, Receptionists and Telephone Handlers, Front-liners, Store Clerks, Cashiers, Marketing & Sales Practitioners, and all employees who deal directly with customers and want to keep them.
Php2,250 + VAT
Php4,250 + VAT
  • Live Webinars are conducted via Zoom and includes eCertificate of Completion. Printed Certificates may be requested with minimal processing fee of Php100 plus shipping fee.
  • Live Seminars will be held at Businessmaker Training Center in PSEC-Tektite, Ortigas Center, Pasig City. Regular Seminars include: Certificate of Completion, Seminar Kit, Meals and Drinks.
  • Live Seminars include non-transferable one-time refresher seminar session within one year.

You may pay via check at our office or you may use any of these payment facilities:  

Bank Deposit
We accept bank deposits:

Bank Account Name: Business Maker Academy, Inc.

Bank Account Numbers:
BPI SA# 4013-0306-64
BDO SA# 000-280-622-422
Landbank CA# 3732114830
Paypal/Credit Card

We accept paypal or credit card payments.  If you wish to use this payment method, pls register and click on paypal as your mode of payment.  Our representatives will contact you to provide our official paypal link and assist you in processing payment.


We accept payments via e-wallets, credit card, online banking or over-the-counter payment centers via Dragonpay. Pls register and choose Dragonpay payment method. Our representative will contact and provide you with our Dragonpay link and assist in processing. 


We accept Gcash payments. Pls register and pay using this QR code. 


Please send your proof of payment and include your name, course & class date to:
Viber#: (0912) 2231826 or


Important Note: Business Maker Academy Inc. is a VAT-registered company. TIN# 223-672-691-000 VAT. For zero rated or VAT exempt companies, please include your Certificate of Exemption. Provide Form 2307 or Certificate of Tax Withheld if payment done with tax withheld. Please withhold only 2% as we are classified as suppliers or contractors of service.All bank payments should be directly deposited to our official company bank accounts only under account name:

Business Maker Academy, Inc. Please be advised that no other individual/personal bank account is authorized to collect payment on behalf of the company..

Customer Reviews
“Everything I learned today will surely be put into practice. Thank you, BMA, for sharing us something we can apply not just in work but in everyday life.”!
-J. Promeda, POEC Consultancy
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