Online Learning: Live Webinar

Customer Complaint Handling

“How to Deal with Difficult Customers & Situations”

Zoom Webinar Schedule:  Aug 12, 2020 (1:30-5:30pm | 1 session: 4hrs)
Live Seminar Schedule 2020:
Coming Soon  (9am-5pm | 1-day seminar)

Course Description
Irate Customers come to us because their needs are not met. They provide us an opportunity to assess and improve our service and customer relationship. This workshop prepares you to gracefully deal with difficult or irate customers and handle difficult situations. It provides guidelines and practice scenarios for common customer complaints. Moreover, it helps you create a system for emergencies as well as spiels for your most common customer concerns. Learn to turn customer complaints into customer relationship-building opportunities.
What you'll learn
  • To understand customer conflict resolution
  • To identify problematic customer touch-points and find solutions
  • To hone our interpersonal skills for better customer relations
  • To learn effective spiels and words to pacify customers
Course Highlights
  1. Your Role as a Customer Service Provider
  2. Understanding Conflicts
  3. Customer Needs & Issues
  4. Identifying & Assessing Customer Touch-points
  5. Types of Difficult Customers
  6. Categories for Difficult Situations
  7. Conflict Resolution Approaches
  8. Five-Step System for Customer Complaints
  9. Building Trust and Maintaining the Relationship
  10. Listening Skills and Techniques
  11. Effective Spiels for Pacifying Clients
  12. Turning Customer Complaints into Sales
Who Should Attend?
Customer Service Representatives, Sales Representatives, Receptionists and Telephone Handlers, Front-liners, Store Clerks, Cashiers, Marketing & Sales Practitioners, and all employees who deal directly with customers and want to keep them.
Rate:
live webinar only:
Php1,500 + VAT
webinar + seminar:
Php3,500 + VAT
Notes:
  • Live Webinars are conducted via Zoom and includes: eCertificate of Completion, Access for Recorded Webinar, Supplementary materials.
  • Live Seminars will be held at Businessmaker Training Center in PSEC-Tektite, Ortigas Center, Pasig City. Regular Seminars include: Certificate of Completion, Seminar Kit, Meals and Drinks.
  • Live Seminars include non-transferable one-time refresher seminar session within one year.
  • Live Seminar Enrollees who have not yet attended their live seminars due to ECQ are automatically enrolled in Live Webinar + Seminar program. Please contact us to book your slot.
REGISTER NOW!
Choose your registration & payment method below
Online Enrollment & Payment Process:
Bank Deposit
  1. Choose Your Online Course(s)
    >Register Online or
    >Book via our ECQ Hotline:
    Landline: (632) 7957-7937, | 7219-1039
    Cel / Viber: (0912) 2231826, (0917) 6372471
  2. Remit Payment via Bank Deposit:
    Account Name: Business Maker Academy, Inc.
    BPI SA Acct#: 4013-0306-64
    BDO SA Acct#: 000-280-622-422
  3. Confirm & Attend:
    Please send deposit slip/bank transaction confirmation with your name and course to:
    Viber#: (0912) 2231826 or
    Email: info@businessmaker-academy.com
    We will send you the Online Learning link wthin 24 hrs.
Paypal/Credit Card
    1. Choose Your Online Course
      Click & pay via Paypal/Credit Card Button.  Upon successful payment, you will be directed to our Online Registration Page.
    2.  Fill in and submit the Online Registration Form
      This will be the basis for your eCertificate.
    3. Confirm & Attend
      A BMA Representative will contact you and we will send you the Online Learning link within 24 hrs.  You may also contact us at:
      ECQ Hotline:
      Landline: (632) 7957-7937, | 7219-1039
      Cel / Viber: (0912) 2231826, (0917) 6372471
Important Note: Business Maker Academy Inc. is a VAT-registered company. TIN# 223-672-691-000 VAT. For zero rated or VAT exempt companies, please include your Certificate of Exemption. Provide Form 2307 or Certificate of Tax Withheld if payment done with tax withheld. Please withhold only 2% as we are classified as suppliers or contractors of service.All bank payments should be directly deposited to our official company bank accounts only under account name: Business Maker Academy, Inc. Please be advised that no other individual/personal bank account is authorized to collect payment on behalf of the company..
Customer Reviews
“Everything I learned today will surely be put into practice. Thank you, BMA, for sharing us something we can apply not just in work but in everyday life.”!
-J. Promeda, POEC Consultancy
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