Customer Service Excellence

“How to Enhance Your Customers’ Experience & Gain their Loyalty”

Venue:  Suite 1503A, West Tower, Philippine Stock Exchange Bldg., Exchange Road, Ortigas Center, Pasig City

Schedule 2020: Jan 20  |  Mar 10  |  May 11  |  Jul 3  |  Sep 16  |  Nov  4

Course Description
The key to a successful business is to persuade your customers to buy again and again. But the way to get repeat business is to ensure that your customer is satisfied enough to patronize your business continuously. This seminar prepares your team to give impressive and consistent service to your customers. It helps you establish rapport with clients, integrate a professional yet personal approach and find ways to satisfy and build good customer relationships for repeat business.
What you'll learn
  • To recognize the value of customers to our business
  • To learn how to maintain a good customer service experience
  • To manage customer expectations
  • To keep customers satisfied and get repeat business
Course Highlights
  1. Customer Service Culture
  2. The CS Experience
  3. Company Service Assessment
  4. Benefits of Excellent Customer Service:  Why Should I Care?
  5. Your Role as a Customer Service Provider
  6. Understanding Your Customers:  The CS Creed
  7. Servicing Different Types of Customers
  8. Customer Service Systems & Tools
  9. Measuring Customer Satisfaction
  10. Customer Service Tactics for Repeat Business
  11. Managing Customers’ Expectations
  12. Dealing with Different Customer Situations
Who Should Attend?
Marketing & Sales Practitioners, Customer Service Representatives, Sales Representatives, Receptionists and Telephone Handlers, Front-liners, Store Clerks, Cashiers and all employees who deal directly with customers and want to keep them
Rates and Discounts
Early Bird Rate Regular Rate
Php3,500 +VAT per pax
Php3,800+VAT per pax
  • Seminar is inclusive of handout, Certificate of Completion, Lunch, Snacks & Drinks.
  • Plus: Free 1 time refresher session within 1 year (with minimal fee = Php500/day for food & handout)
  • Registration Required. Seminar schedule may change without prior notice.
  • Early Bird Rate is applicable for payments made 8 days before the seminar date.
  • Bring-a-friend promo is not applicable with other promos.
  • Pay Parking is available on a first-come, first-served basis
  • Please read our cancellation and refund policy.
How to Enroll in 3 Easy Steps


Choose Your Seminar(s)
Book a slot thru:
>Online Registration
>Download Registration Form
>Visit our Office
>Phone Booking at
Tel#: (632) 8687-4445 | 8687-4645
Cel / Viber: (0917) 8643416


Remit Payment
You may settle payment:
>at our office
>via Paypal
>via Bank Deposit:
Savings Account Name:
Business Maker Academy, Inc.
BPI SA Acct#: 4013-0306-64
BDO SA Acct#: 000-280-622-422


Confirm & Attend
Please send deposit slip with your name and course via:
Fax#: (632) 8687-4445 loc. 814
Viber#: (0917) 8643416
Bring deposit slip or receipt on your class day

Important Note: Business Maker Academy Inc. is a VAT-registered company. TIN# 223-672-691-000 VAT. For zero rated or VAT exempt companies, please include your Certificate of Exemption. Provide Form 2307 or Certificate of Tax Withheld if payment done with tax withheld. Please withhold only 2% as we are classified as suppliers or contractors of service.All bank payments should be directly deposited to our official company bank accounts only under account name: Business Maker Academy, Inc. Please be advised that no other individual/personal bank account is authorized to collect payment on behalf of the company..
Customer Reviews
“Very Good! It’s another opportunity to learn and grow. I hope to come back for the fourth time.”
-M. Urtola, Atimonan CATV Services
Customers who attended this course also enrolled in:
Customer Complaint Handling
Proactive Sales & Marketing
Sales Probing, Negotiations & Closing
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