Grievance Handling & Conflict Management

“How to Prevent, Diffuse and Handle Conflicts in the Workplace"

Venue:  Suite 1503A, West Tower, Philippine Stock Exchange Bldg., Exchange Road, Ortigas Center, Pasig City

Schedule 2020: Feb 20-21  |  Jun 4-5  |  Aug 13-14  |  Nov  5-6

Course Description
Many business leaders do not like dealing with workplace conflicts because of the stresses and drama these conflicts generate. However, workplace conflict is inevitable in any organization and effective workplace conflict management is now increasingly recognized as a necessity for those occupying leadership positions. This course gives you the key conflict management principles and provides you with important skills, techniques, policies and procedures for conflict prevention and conflict intervention. Learn how to resolve conflicts in the workplace and counsel your people to work harmoniously and productively in the office
What you'll learn
  • To better understand workplace conflict and confidently introduce conflict management measures tailored for your organization
  • To develop the ability to systematically implement measures that proactively identify and prevent conflict within your organization
  • To acquire techniques in formal and informal approaches to conflict engagement
  • To manage workplace conflict with confidence
Course Highlights
  1. Understanding workplace conflict
  2. Nature, Causes & Common Responses to Conflict
  3. Effects of workplace conflict on Organizational costs
  4. Legal exposure of workplace conflict
  5. Identifying workplace conflict
  6. Types of workplace conflict
  7. Sources of workplace conflict
  8. Conflict prevention
  9. Developing employee conflict management capabilities
  10. Early identification: Preventing Conflict Escalation
  11. Coaching and counselling
  12. Workplace mediation
  13. Conflict engagement
  14. Addressing formal grievances
  15. andling investigations
  16. Managing disciplinary procedures
  17. Managing the ‘after effects’ of a conflict
  18. Rebuilding relationships
Who Should Attend?
Business Managers, Department Managers, Operations Managers, HR Managers, Administrative Officers, Personnel Administrations, Legal Counsels, Team Leaders or any person who are tasked to prevent and resolve conflict in the workplace
Rates and Discounts
Early Bird Rate Regular Rate
Php8,500 +VAT per pax
Php9,500+VAT per pax
  • Seminar is inclusive of handout, Certificate of Completion, Lunch, Snacks & Drinks.
  • Plus: Free 1 time refresher session within 1 year (with minimal fee = Php500/day for food & handout)
  • Registration Required. Seminar schedule may change without prior notice.
  • Early Bird Rate is applicable for payments made 8 days before the seminar date.
  • Bring-a-friend promo is not applicable with other promos.
  • Pay Parking is available on a first-come, first-served basis
  • Please read our cancellation and refund policy.
How to Enroll in 3 Easy Steps


Choose Your Seminar(s)
Book a slot thru:
>Online Registration
>Download Registration Form
>Visit our Office
>Phone Booking at
Tel#: (632) 6874445|6874645
Cel / Viber: (0917) 8643416


Remit Payment
You may settle payment:
>at our office
>via Paypal
>via Bank Deposit:
Savings Account Name:
Businessmaker Academy, Inc.
BPI SA Acct#: 4013-0306-64
BDO SA Acct#: 000-280-622-422


Confirm & Attend
Please send deposit slip with your name and course via:
Fax#: 6874445 loc. 814
Viber#: (0917) 8643416
Bring deposit slip or receipt on your class
Important Note: Business Maker Academy Inc. is a VAT-registered company. TIN# 223-672-691-000 VAT. For zero rated or VAT exempt companies, please include your Certificate of Exemption. Provide Form 2307 or Certificate of Tax Withheld if payment done with tax withheld. Please withhold only 2% as we are classified as suppliers or contractors of service.All bank payments should be directly deposited to our official company bank accounts only under account name: Business Maker Academy, Inc. Please be advised that no other individual/personal bank account is authorized to collect payment on behalf of the company..
Customer Reviews
“The learning session help me a lot to perform my task more efficiently.”
-V. Tijones,Fuji Industries Manila Corporation
Customers who attended this course also enrolled in:
Labor Law 1: The Labor Code & Practice
Labor Law 2: Employee Discipline & DOLE Compliance
HRD Policy Making & Implementation
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