Customer Service Excellence Course by Businessmaker Academy
Online Learning: Live Webinar

Customer Service Excellence

“How to Enhance Your Customers’ Experience & Gain their Loyalty”

Live Zoom Webinar: 1 session x 4 hrs | AM =8:30am-12:30pm | PM =1:30-5:30pm
Schedule 2020:  Nov 25 (PM)
Schedule 2021: Jan 26 (AM) | Mar 16 (PM) | May 12 (PM) | Jul 21 (AM) | Sep 8 (PM) | Nov 3 (PM)

Course Description

The key to a successful business is to persuade your customers to buy again and again.  But the way to get repeat business is to ensure that your customer is satisfied enough to patronize your business continuously.  This seminar prepares your team to give impressive and consistent service to your customers.  It helps you establish rapport with clients, integrate a professional yet personal approach and find ways to satisfy and build good customer relationships for repeat business.

What you'll learn
  • To recognize the value of customers to our business
  • To learn how to build and maintain a good customer service experience
  • To manage customer expectations
  • To keep customers satisfied and get repeat business
Course Outline

Track 1: Customer Service Culture
a. 5 Ways to Create CS Culture
b. 6 Attitudes to Become a CS Superstar
c. Step for Effective Communication
d. Essentials of Customer Experience

Track 2: The Customer & You
a. Understanding Your Customers
b. Servicing Different Types of Customers
c. Winning the moments of truth

Track 3: Customer Service Tools & Techniques
a. Customer Service Systems & Tools
b. Measuring Customer Satisfaction
c. Customer Service Tactics for Repeat Business

Track 4: Next Steps

Who Should Attend?
Marketing & Sales Practitioners, Customer Service Representatives, Sales Representatives, Receptionists and Telephone Handlers, Front-liners, Store Clerks, Cashiers and all employees who deal directly with customers and want to keep them
Rate:
live webinar only:
Php1,500 + VAT
webinar + seminar:
Php3,500 + VAT
Notes:
  • Live Webinars are conducted via Zoom and includes: eCertificate of Completion, Access for Recorded Webinar, Supplementary materials.
  • Live Seminars will be held at Businessmaker Training Center in PSEC-Tektite, Ortigas Center, Pasig City. Regular Seminars include: Certificate of Completion, Seminar Kit, Meals and Drinks.
  • Live Seminars include non-transferable one-time refresher seminar session within one year.
  • Live Seminar Enrollees who have not yet attended their live seminars due to ECQ are automatically enrolled in Live Webinar + Seminar program. Please contact us to book your slot.
REGISTER NOW!
Choose your registration & payment method below
Online Enrollment & Payment Process:
Bank Deposit
  1. Choose Your Online Course(s)
    >Register Online or
    >Book via our ECQ Hotline:
    Landline: (632) 7957-7937, | 7219-1039
    Cel / Viber: (0912) 2231826, (0917) 6372471
  2. Remit Payment via Bank Deposit:
    Account Name: Business Maker Academy, Inc.
    BPI SA Acct#: 4013-0306-64
    BDO SA Acct#: 000-280-622-422
  3. Confirm & Attend:
    Please send deposit slip/bank transaction confirmation with your name and course to:
    Viber#: (0912) 2231826 or
    Email: info@businessmaker-academy.com
    We will send you the Online Learning link wthin 24 hrs.
Paypal/Credit Card
    1. Choose Your Online Course
      Click & pay via Paypal/Credit Card Button.  Upon successful payment, you will be directed to our Online Registration Page.
    2.  Fill in and submit the Online Registration Form
      This will be the basis for your eCertificate.
    3. Confirm & Attend
      A BMA Representative will contact you and we will send you the Online Learning link within 24 hrs.  You may also contact us at:
      ECQ Hotline:
      Landline: (632) 7957-7937, | 7219-1039
      Cel / Viber: (0912) 2231826, (0917) 6372471
Important Note: Business Maker Academy Inc. is a VAT-registered company. TIN# 223-672-691-000 VAT. For zero rated or VAT exempt companies, please include your Certificate of Exemption. Provide Form 2307 or Certificate of Tax Withheld if payment done with tax withheld. Please withhold only 2% as we are classified as suppliers or contractors of service.All bank payments should be directly deposited to our official company bank accounts only under account name: Business Maker Academy, Inc. Please be advised that no other individual/personal bank account is authorized to collect payment on behalf of the company..
Customer Reviews
“Very Good! It’s another opportunity to learn and grow. I hope to come back for the fourth time.”
-M. Urtola, Atimonan CATV Services
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