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Why Does HR Matter Today More Than Ever?

In many companies, the HR department is a behind-the-scenes champion. The work of HR professionals is essential to keep business operation running smoothly, but it isn’t always noticeable and glamorous. It’s often described as a thankless job. Some leaders don’t fully realize how crucial HR is to the success of their company. Underestimating the importance …

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7 Smart Ways to Manage An Irate Customer: Handling Complaints

An irate customer comes to you with complaints and is more often than not, difficult to deal with. However, Customer complaints are opportunities for businesses to be better. Of course, almost everyone knows this. And I am happy to say that our participants in Customer Complaint Handling would all agree. It is easy to think …

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How to Create Your Employee Value Proposition to Magnetize Talents

Do you know what makes your company special? Can you figure out exactly what it stands for? What has inspired you to join it and why do you stay? Whatever your response is, I’m pretty sure it has to do with your company’s Employee Value Proposition or EVP for short. EVP refers to the rewards …

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